Shipping policy

Shopping Policy

Welcome to Clothwide! We are committed to providing you with a seamless and enjoyable shopping experience. Please take a moment to read our Shopping Policy to understand how we operate and what you can expect when shopping with us.

1. General Information

  • Eligibility: To shop with us, you must be at least 18 years old and legally capable of entering into binding contracts. By using our website, you agree to abide by our policies and terms.
  • Product Availability: All products are subject to availability. In the rare event that an item is out of stock or unavailable, you will be notified, and we will either offer a substitute or cancel the order.
  • Pricing: Prices for products are listed in the local currency of your shipping address. All prices are subject to change without prior notice. Any applicable taxes or shipping fees will be added to your total at checkout.

2. Placing an Order

  • Adding Items to Cart: Browse our website, select items you wish to purchase, and add them to your shopping cart. You can review your order before proceeding to checkout.
  • Order Confirmation: Once you've placed your order, you'll receive an order confirmation email with the details of your purchase. This does not indicate that the order has been processed or shipped.
  • Order Cancellation: Orders can only be canceled before they are processed. If you need to cancel or make changes to your order, please contact our customer service team as soon as possible.

3. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay / Google Pay
  • [Other payment methods, if applicable]

Payments must be made in full at the time of purchase. By submitting your order, you confirm that you are the authorized user of the payment method you choose.

4. Shipping and Delivery

  • Shipping Options: We offer a variety of shipping methods, including standard, expedited, and express delivery. The cost and estimated delivery time will be provided at checkout.
  • Order Processing Time: Orders are typically processed within 7 business days after receipt. Processing times may vary depending on stock availability, order volume, or other factors.
  • International Shipping: We ship internationally to select countries. International orders may be subject to customs duties, taxes, and fees. Customers are responsible for these additional charges upon receipt of their order.
  • Tracking: Once your order has been shipped, you will receive a tracking number and a link to monitor the status of your delivery.

5. Returns and Exchanges

  • Return Window: We offer a 15-day return policy. If you're not completely satisfied with your purchase, you can return or exchange your items within 7 days from the delivery date. Items must be in new, unused condition with all original tags and packaging.
  • Return Process: To initiate a return, please contact our customer service team. You will be provided with return instructions and a return authorization number (RA#).
  • Non-Returnable Items: Some items, such as personalized, perishable, or clearance products, are not eligible for return or exchange. Please check the product details before making a purchase.
  • Refunds: Once we receive the returned items, your refund will be processed to your original payment method. Please allow up to 7 business days for the refund to appear in your account.

6. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a return and provide you with a replacement or refund. Please keep all packaging materials and take photos of the damage to expedite the process.

7. Customer Service

  • Support Hours: Our customer service team is available 24/7 to assist you with any questions, issues, or concerns.
  • Contact Us: You can reach our customer service department via:
    • Email: clothwide@gmail.com
    • Phone: +421 948 427 654

8. Privacy and Security

We respect your privacy and are committed to protecting your personal information. Please refer to our [Privacy Policy] for details on how we collect, use, and safeguard your data.

9. Terms of Use

  • Acceptance of Terms: By shopping on our website, you agree to be bound by our Terms of Service, which govern the use of our site and the purchase of products.
  • Modifications: We reserve the right to modify this Shopping Policy at any time. Any changes will be posted on this page, and the updated version will be effective immediately.

10. Liability Disclaimer

  • Limitation of Liability: Our liability is limited to the value of the products purchased. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.